All-in-One Online Reputation Management Software
Intuitive Platform. Comprehensive Features. Actionable Insights.
Review Acquisition
Solicit automated Google reviews and feedback via SMS, QR codes, emails or API automation. Using our online review management software, you can send business review requests to up to 50 emails all at once and/or request online reviews via custom landing pages.
Real-Time Email and SMS Alerts
Stay informed about new Google reviews and mentions across the web with our real-time email and SMS alerts. Our AI-powered online review software provides instant notifications for new local business reviews, keyword mentions, review logs and activity trends.
Custom Review Widget
Display your best online reviews and ratings on your website with our customizable reviews widget . Choose from different display options – testimonial carousel, location review feed, star snapshot – and tailor the Google reviews widget to match your branding.
Review Response Tool
Provide local review responses quickly and keep your message on brand. Our online review management software lets you personalize your responses or leverage the auto-response feature. We use AI to respond promptly using one of your custom response templates.
First-Party Review Import
Import historical first-party online reviews into our online review software and gain a comprehensive view of your reputation over time. This powerful reputation management tool allows you to consolidate feedback from various sources and track trends.
Location Customization
Does your business serve multiple locations? Scale and tailor your review generation strategy for each location using our online reputation management software. You can create and assign themes with specific colors, logos, headers and buttons to each group.
Local Citations
Manage your listings across top directories like Google, Facebook and Yelp in one place. Citrus Connection Local is one of the few online reputation management tools with integrated local citations services. Easily update your directory information on the platform, and the changes will be automatically implemented across the directories.
Microsurveys
Gather valuable feedback from your customers with micro surveys. Beyond online review management, Citrus Connection Local’s online reputation monitoring software allows you to collect insights on specific aspects of your customer experience to inform local business marketing decisions.
Competitor Intelligence
Leverage the best online reputation
management software to see how you stack up against competitors on review sites. Citrus Connection Local’s competitor brand tracking feature allows you to identify areas where the competition excels and areas where they are lacking. These insights allow you to build actionable business growth solutions.
Keywords Dashboard
Our online reputation software analyzes customer sentiment at the local, regional and brand levels to identify keywords that frequently appear in Google reviews. This ORM feature helps you better understand the customer experience and unlock opportunities to improve operations.
Performance Score
Get a holistic view of your brand’s
performance with our automated review software’s performance score feature. The performance score displayed on the reputation management software dashboard is an aggregate of your average rating, number of online reviews, response rate and response efficiency, among others.
Visual Reports
Access detailed reports to track the progress of your reputation management campaign and analyze trends. Our online reputation software creates reports across four key metrics: average rating, local business review volume, response rate and average response time. Reports are available as downloadable PDFs.
How We Work
From Design to Market Success
We design manufacture innovative products and launch powerful sales and marketing campaigns for your business.
01.
Idea
Concepts, brainstorming, tweaks, and light-bulb moments
02.
Design
Sketching, 3D, materializing concepts, and moments of clarity
03.
Develop
Engineering, tooling, and assembling your vision
04.
Execute
Quality control, inspections, logistics, and holding it in your hands
Citrus Connections Local’s Pay-for-Performance Software & Small Business Marketing Services
Make It Easy for Customers To Trust You
Review Monitoring
Stay on top of your online reputation with our online review services. Our review monitoring software tracks feedback and Google reviews across 100+ review sites.
Review Acquisition
Our white label online reputation management company provides easy-to-use online review software and strategies to simplify your review acquisition process.
Review Response
Efficiently respond to positive and negative reviews from the review management software dashboard using customizable smart Google review response templates.
Survey Management
Gather valuable insights about employee/customer preferences and satisfaction levels. Our software allows you to easily design and implement custom surveys to collect data on various aspects of your business and make data-driven decisions.
White Label ReputationManagement
Citrus Connections Local offers fully managed white label online reputation management solutions.
We customize our services
to align with your brand identity, ensuring a seamless and cohesive experience for your clients.
Employee Review Management
Leverage our online review management software to monitor automated reviews on sites like Glassdoor and Indeed. Employee review management allows you to maintain a positive workplace culture and reputation.
SMS Marketing
Reach your customers directly and drive
engagement. We launch targeted SMS
campaigns to support your reputation
management efforts and help you stay top-of-mind with your target audience.
Paid Ads Management
Drive leads fast with affordable PPC marketing services for small business owners. We launch conversion-focused strategies across Google and Meta Ads to boost your brand visibility and engage your audience.
Customer Experience Analytics
We utilize our reputation management
software to analyze customer feedback and behavior, identify trends and opportunities for improvement and help you deliver exceptional experiences every time.
Social Media Management Software
Manage all your social media campaigns from one intuitive dashboard. Citrus Connections Local’s AI-powered social media management software helps you easily plan, schedule and publish content and track performance metrics across multiple platforms.
Insights Software
Use our AI-powered business intelligence software to get a clear picture of your brand’s performance. It consolidates metrics from local SEO, surveys, and online reviews to empower you to make data-driven decisions confidently.
Web Chat
Engage prospects and customers the moment they land on your site. Using our customizable, AI-assisted web chat widget, you can provide instant responses to customer queries and round-the-clock support.
Referral Marketing Automation
With customizable templates, multi-channel referral collection (SMS, email, social) and built- in analytics, Citrus Connections Local makes it easy to manage and scale high-converting referral campaigns — no technical expertise needed.
Local SEO
Dominate local search results through optimized Google Business Profiles, citation management and localized content strategies. Our local SEO experts help your brand stay visible to your target audience, whether you’re managing one or multiple locations.
Listings Management
Ensure your business information is always accurate, consistent and visible across relevant directories. From major platforms such as Google to industry-specific directories, you can manage and sync your listings from one centralized dashboard.
Paid Ads Management
Drive leads fast with affordable PPC marketing services for small business owners. We launch conversion-focused strategies across Google and Meta Ads to boost your brand visibility and engage your audience.